212 Service: The 10 Rules for Creating a Service Culture Book PDF, ePub eBook

Join our eBook service for unlimited books & audiobooks. Get a free 7 day subscription! ↓↓↓↓↓


Book Descriptions:
You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell:



At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.



Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.



212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.

212 Service: The 10 Rules for Creating a Service Culture by Mac Anderson

From reader reviews:

Frank Lach:

Information is provisions for anyone to get better life, information these days can get by anyone from everywhere. The information can be a understanding or any news even a problem. What people must be consider while those information which is within the former life are hard to be find than now could be taking seriously which one is appropriate to believe or which one often the resource are convinced. If you have the unstable resource then you obtain it as your main information you will see huge disadvantage for you. All of those possibilities will not happen inside you if you take 212 Service: The 10 Rules for Creating a Service Culture as your daily resource information.

Bradford Padgett:

The guide untitled 212 Service: The 10 Rules for Creating a Service Culture is the e-book that recommended to you to read. You can see the quality of the publication content that will be shown to you actually. The language that publisher use to explained their ideas are easily to understand. The article author was did a lot of study when write the book, hence the information that they share to your account is absolutely accurate. You also can get the e-book of 212 Service: The 10 Rules for Creating a Service Culture from the publisher to make you more enjoy free time.

Patricia Baker:

This 212 Service: The 10 Rules for Creating a Service Culture is great e-book for you because the content which is full of information for you who also always deal with world and still have to make decision every minute. This book reveal it data accurately using great coordinate word or we can say no rambling sentences inside. So if you are read it hurriedly you can have whole information in it. Doesn't mean it only provides straight forward sentences but difficult core information with splendid delivering sentences. Having 212 Service: The 10 Rules for Creating a Service Culture in your hand like getting the world in your arm, information in it is not ridiculous one. We can say that no reserve that offer you world with ten or fifteen moment right but this publication already do that. So , this is good reading book. Heya Mr. and Mrs. stressful do you still doubt this?

Helen McClain:

Many people spending their time by playing outside having friends, fun activity using family or just watching TV all day every day. You can have new activity to invest your whole day by examining a book. Ugh, you think reading a book will surely hard because you have to take the book everywhere? It okay you can have the e-book, having everywhere you want in your Smartphone. Like 212 Service: The 10 Rules for Creating a Service Culture which is getting the e-book version. So , try out this book? Let's observe.